Managing Risk in a Social Organization: What Every CIO Needs to Know

Date: Tuesday, March 11, 2014, 11:00 AM EDT

The increase of social media usage across different teams, business units and regions is challenging the IT department’s ability to manage security & compliance risks. Without a cohesive, organization-wide strategy, organizations are faced with potential brand-damaging social hijacking, loss of customer trust, and significant penalties for breaches to compliance regulations.

Join our guest Forrester Research analyst, Nick Hayes, HootSuite Social Media security expert, Sharad Mohan, and Lissette Santana, communications manager for global utilities leader, PPL Corporation, for an in-depth look at what’s required for CIOs to balance the risk vs. opportunity that social media brings to an organization.

In this live webinar, you’ll learn:

  • The current state of security and compliance risks in the digital era (high-level & industry trends)
  • Strategies to protect your global organization
  • Available solutions to empower broad social media usage in a controlled environment
Featured Speakers:
Nick Hayes, Security and Risk Analyst, Forrester Research

Nick's research is dedicated to the organizational and strategic elements that make up a successful governance, risk management, and compliance (GRC) program. This includes a focus on corporate culture, training and awareness, and other human aspects of GRC. Nick also specializes in the emerging risk and compliance challenges of social media, advising clients on how to utilize social channels safely to build and protect company reputation. Prior to his current role as an analyst, Nick spent four years supporting the Security & Risk management team and researching GRC, social media, and related organizational themes. Nick has a B.A. in government and international politics from Wesleyan University.

Lissette Santana, Branding & Stakeholder Communications Manager, PPL

Lissette Santana has been with PPL Corporation since 2005. She is currently the Manager of Branding & Stakeholder Communications, responsible for managing the company’s online reputation, promotion of the corporation’s community initiatives and employee communications including a daily internal news site and quarterly printed magazine.

She received a bachelor’s degree in communications from Penn State University in 1997 and a master’s degree in Strategic Public Relations from George Washington University in 2011.

She began her career as a reporter for The Express-Times, a local newspaper in southeastern Pennsylvania. Prior to joining PPL, Lissette worked for Crayola doing public relations, crisis planning and employee communications.

She is an active volunteer for the American Red Cross of the Greater Lehigh Valley as well as a board member of Alliance for Building Communities.
Sharad Mohan, Director of Customer Success, HootSuite

Sharad Mohan is Director Customer Success at HootSuite. In pursuit of driving the best customer experience in the social media industry, he is responsible for identifying and implementing improvements to drive customer loyalty and success across channels, segments and products. Sharad is a key driver on HootSuite's NPS Loyalty Program and leads our Global Customer Service, Professional Services, and Customer Success programs. Sharad has an entrepreneurial background having taken products from concept to market with solutions for the fitness industry, one of which was listed as 2009's BC Top 30 Startup. Over the years, he has directed teams that are responsible for delivering customer-centric solutions in both B2B and B2C environments.

In his spare time, Sharad volunteers as an ambassador with ""The Future is Mine"" program at the BC Burn Fund. He holds a BSc. in Computer Science from The University of British Columbia, with a Minor in Commerce.

Jim Malone, Executive Editorial Director, IDG Enterprise Custom Solutions Group

Jim Malone, Executive Editorial Director of IDG’s Custom Solutions Group, is a veteran journalist and communications professional with more than 20 years experience in publishing and public relations. As a writer, he's covered business and technology for daily and weekly newspapers and trade publications. As an editor, he's led publications such as Mass High Tech, the Journal of New England Technology, to provide news and insight on emerging tech trends and businesses. As a public relations professional, he's advised tech clients such as IBM, Novell, Philips, Hyperion Solutions and Avnet on press relations, strategy and messaging.

Please click here for more information about our speakers.
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